Disclosure Statement.
Licensing Information
Kiwi Advisers Limited is licensed by the Financial Markets Authority (the Government agency that monitors financial markets in New Zealand) ) as a Financial Advice Provider.
Financial Services Provider Number is FSP763931
You can find us on the Financial Services Register here.
Our Contact Details:
Kiwi Advisers Limited FSP763931 0800 425 494 office@kiwiadvisers.co.nz 229 Maunganui Road, Mt Maunganui, 3116 NZ PO BOX 5017, Mt Maunganui, 3150
Nature and Scope of Our Advice
Our Services:
Personal Insurance
Business Insurance
ACC Restructuring
KiwiSaver Advice
Insurance Providers
AIA, Accuro, Asteron Life, Chubb Life, Fidelity Life, NIB, Partners Life
While I don’t provide general insurance as part of my product offering, I am able to refer you to Blanket Advice Limited.
If you take out a policy with Blanket on the back of my referral, I will receive a referral commission that will range from 3.75% to 6.25% of each premium, depending on which insurance products you take out cover with, after taxes and levies.
KiwiSaver Providers
Booster, Generate, NZ Funds, Milford, Pathfinder
Commissions
We are paid a commission by insurers when an insurance policy is finalised and complete.
For insurance, commission rates paid by the insurer are:
Initial commission
· Group Insurance products: up to 20% of the annual premium- excluding any policy fees.
· Personal Insurance Products: 0% to 220% of the first year’s premium - excluding any policy fees.
· Business Insurance Products: 0% to 210% of the first year’s premium - excluding any policy fees.
· Health Insurance Products: 0% to 30% of the first year’s premium - excluding any policy fees.
Ongoing commission
· Group Insurance products: up to 20% of the annual premium, paid annually - excluding any policy fees.
· Personal Insurance Products: 0% to 30% of the annual premium, paid annually - excluding any policy fees.
· Business Insurance Products: 0% to 30% of the annual premium, paid annually - excluding any policy fees.
KiwiSaver
As we are paid fees from the KiwiSaver providers we work with, we do not charge a fee for KiwiSaver advice. We're paid between 0.20%-0.50% by the KiwiSaver provider of choice to cover the expense of providing ongoing advice and support.
Conflicts of Interest
We are paid commissions by product providers when a policy goes into force, and at the annual renewal of a policy.
We are under no obligation to do business with any provider or financial organisation.
We prioritise our client’s interests above our own.
We have no relationship with any person or organisation that would influence our advisers while giving advice.
We follow a six-step advice process which includes thorough research and diligence with our product selection. This process ensures we meet our client’s specific needs and always place their interests above our own.
This process can require a series of meetings with a prospective client before we finalise our advice. We maintain a close ongoing relationship with clients, regularly reviewing progress and working with them over time to help meet their goals.
Six-Step Advice Process
1. Establishing the client-adviser relationship.
2. Gathering client data and determining their goals and expectations.
3. Analysing and evaluating the client’s financial position, including the client’s cash and debt management, personal and business insurance, retirement and estate planning needs, and or investment needs.
4. Developing and presenting our written advice.
5. Overseeing the implementation of the plan.
6. Monitoring and reviewing the plan.
All our financial advisers undergo annual training about how to manage conflicts of interest. We also maintain a register of conflicts of interest.
Duties Information
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L, 431M) to:
Give priority to the client’s interests by taking all reasonable steps to make sure our interests don’t materially influence our advice.
Exercise care, diligence, and skill in providing advice.
Meet the standards of competence, knowledge, and skill-set outlined in the Code of Conduct.
Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.
Reliability History
Neither Kiwi Advisers nor any of its employees have been subject to any material public discipline, relevant convictions or civil proceedings, and any bankruptcies or insolvencies.
Complaints Process
Our Internal Complaints Process
If you have a problem, concern, or complaint about any part of our advice or service, please tell us as soon as possible so that we can try to fix the problem.
Our internal complaints can be reached by email at admin@kiwiadvisers.co.nz or 0800 425 494
When we receive a complaint, we will assess it by following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it.
We may need to contact you to get further information about your complaint.
We aim to resolve complaints within ten working days of receiving them. If we cannot do so, we will contact you to let you know we need more time to consider your complaint and provide you with a realistic timeframe.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
Our External Complaints Process
If we cannot agree on how to fix the issues, you can contact our external dispute resolution scheme, IFSO. This service will cost you nothing and will help us resolve any disagreements.
You can contact IFSO at:
lnsurance and Financial Services Ombudsman at PO Box 10-845, Wellington 6143
Telephone: +64 (04) 4997612 Freephone 0800 888 202
Email: info@ifso.nz
Professional Indemnity Insurance
Kiwi Advisers and its advisers are covered under a Professional Indemnity Insurance policy.
This insurance is underwritten by AON New Zealand Ltd. As with all insurance policies, there are terms, conditions, and exclusions that may apply.